Returns & Exchanges

Our Return & Exchange Policy

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on nobullproject.com for return or exchange within 30 days of delivery. At this time, exchanges for products delivered outside of the US are unavailable and international customers are responsible for returning them at their own cost, using their own label*.

  • We recommend trying the product on indoors to maintain their original condition as, unless you’re sending them back because they are faulty, all products, including any extra laces provided, must be returned in their original condition unworn, unwashed, undamaged, unused, and with all original tags attached.
  • Shoe boxes are an important part of the product presentation, and so those, and all packaging and labelling, must also be returned undamaged, along with the product(s).
  • Products purchased online must be returned through our website.
  • Items purchased in-store or at a NOBULL pop-up retail location must be returned in store or during the pop-up event where purchased. Items must include the attached NOBULL tags and/or original shoe box and be accompanied by the original store sales receipt.

E-gift and gift cards cannot be returned or exchanged, and any Product(s) purchased where explicitly stated as ‘final sale’ are ineligible for return or exchange.

Refunds will be issued based on the original form of payment once we have received and processed your return. Please allow up to 10 business days for your return to be processed once it arrives at our facility. You will receive an email once your return has been confirmed as received and processed and we have issued your refund.

Please note: NOBULL is not responsible for non-NOBULL items shipped back to us in error and/or for lost or damaged returns in transit.

If you receive damaged or defective Products or experience a quality issue, click HERE to contact our Customer Service team for help.

*For orders placed on or before October 30, 2023, at nobullproject.com, we are unable to provide prepaid return labels for orders returned from outside of the United States. Although we are unable to provide customers in Canada and Australia with a pre-paid label, you can submit your return using our ‘How to Return & Exchange (US only)’ returns portal below to receive a return packing slip and to ensure your return is trackable and processed efficiently by NOBULL. International (non-US) customers that place an order on nobullproject.com on or after October 31, 2023, are eligible to receive a prepaid return label but are still responsible for the cost to return and can submit their return using our ‘How to Return (International)’ returns portal below.


How to Return & Exchange (US only)

We offer free returns and exchanges for orders placed on nobullproject.com and delivered within the US. Please click HERE to initiate your return or exchange.

  • Upon submitting your online return or exchange, you will receive a prepaid return label (to print your label at home) or a QR code (printerless option) via email along with a return packing slip instructions on how to send your return to us.
  • Where applicable, exchanges will be processed once we have confirmed returned items have been received by the carrier.
  • All exchanges are subject to product availability. We reserve the right to provide a refund in place of an exchange in all circumstances.
  • Your refund will be processed within 10 business days of your return being delivered and received at our facility.

How to Return (International)

International (non-US) customers that place an order on nobullproject.com on or after October 31, 2023, are eligible to receive a prepaid return label but are still responsible for the cost to return. The applicable return label fee ($15 USD for Canada, Australia, UK, Germany, and France and $20 USD for all other countries) will be converted and displayed in your local currency and deducted from your total refund amount. Please click HERE to initiate your return.

  • Upon submitting your online return, you will receive a prepaid return label via email (to print your label at home) along with a return packing slip instructions on how to send your return to us.
  • Your refund will be processed within 10 business days of your return being delivered and received at our facility.

If you wish to return your order without using a pre-paid label, or you are not provided with one, you can return your order to us, using your own carrier at your own cost, and send your product(s) to the address below. You must include your original invoice and order number in the package, and we recommend you use a tracked service and keep your return tracking number for reference. Please note: Our Return & Exchange Policy still applies and NOBULL is not responsible for untracked, lost, or damaged returns in transit.

NOBULL Returns Department
Whiplash/Ryder
355 Davis Lake Road
Locust Grove, GA 30248